Complaints Procedure
We are committed to providing a high quality service to all our clients. If you are unhappy with any aspect of the service you have received, we want to hear about it so we can put things right.
Our commitment
Every client is entitled to a high standard of service. Should a problem arise, we operate a clear, fair complaints procedure in line with the requirements of the Solicitors Regulation Authority (SRA), and will not charge you for making a complaint.
Step 1: Talk to us first
In the first instance, please raise your concern with the solicitor or member of staff handling your matter. Many concerns can be resolved quickly and informally at this stage.
Step 2: Make a formal complaint
If you would prefer to make a formal complaint, please contact our Client Care Partner in writing, by email or by phone:
What happens next
If you are still not satisfied
If we are unable to resolve your complaint between us, you may be able to refer it to the Legal Ombudsman. Normally, you will need to bring a complaint within six years of the problem happening, or within three years of when you found out about it, and generally within one year of receiving our final response.
PO Box 6167, Slough, SL1 0EH
0300 555 0333 · [email protected] · www.legalombudsman.org.uk
Complaints about our conduct
If your complaint is about a breach of the SRA Standards and Regulations, rather than the level of service you received, you may also raise this with the Solicitors Regulation Authority at www.sra.org.uk.
Talk to us.
No obligation, no jargon, just honest legal advice.